Where is the support?
There seems to be very little input (if any) from EP since Cheer left!EP; when can we have back the level of customer support that Cheer gave us?
When can we expect a new bug fixed release of TW7?
Regards,
Paul.
360Turismo
Hope That Helps
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Hello Jack,
Great to see Easypano back contributing to the forums again. This forum is very important to us as a way to discuss EP software issues and generally communicate with you at Easypano. Everyone has a lot to gain especially Easypano, so I look forward to your regular contribution. Oh and welcome to the forum (and Easypano!)
Regards,
Willie
There never seemed to be much support overall anyway - certainly not on a pro rata to the ridiculously overpriced cost of some of the products. This seems to be one of the most lonely and unaddended forums I have been on. Certainly the only posts I have had answered are by keen fellow users. Most queries just seem to be blantantly ignored by Easypano. I am currently using the standard version (I also use panoweaver) - there is no way I am going to invest the additional hundreds of dollars on a `Pro` version with this level of support. I also agree the products do seem very buggy with lots of forced closure etc.
To be objective when I have contacted easypano directly I have always had an quick response (within 24hrs) but as yet never had a positive solution provided to issue presented.
Boothy