panorama software,virtual tour software
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Joined: 2013-02-22
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Posts: 8
2014-05-27
#1

Product (Re)Activation

Today I launched Tourweaver and it asked me to activate the product. I entered the serial number and the activation failed. I have been using Tourweaver for a couple years, and it has been activated since I purchased it. I can't publish any tours while the product thinks it is not activated. Anyone else experience this or know why this might happen?


Rob
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Joined: 2013-02-27
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Posts: 44
2014-05-27
#2

Hey Rob have you updated it? If not, just for the heck of it if U R using windows, try a 'switch user' and try running it from an alternate account? Im sure someone from Easypano will know more but this might be worth a try?


Steve

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Joined: 2012-03-19
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Posts: 160
2014-05-28
#3

Thanks very much, Steve.


Dear Rob, are you trying to activate the program on a new machine or did you activate the licens key on another machine before? If your program still can't be activated, please send your license key to support@easypano.com with the mail account used to purchase the program and tell more details, then our technical support would help to proceed.