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 1. "My Account" - What data can I find here?

View an overview and details of the orders placed via your customer account here. Here, you can view your order status, print your invoices, change your account information, and more. For certain products, you can also access lost product data, such as license keys or download links.
The login option you choose for "My Account" determines which orders are displayed.

 2. User ID and password - How can I get my data?

You can request your data at two locations:

Click the "Request your login information" link on the "My Account" login page. Please enter the e-mail address you used with your order, and submit your request. A few moments later, you will receive your user ID to the e-mail address you entered and a unique link to our website where you can reset your password.

If you have the option of logging in as a returning customer in the order process, you can request your data by clicking the "Request your login information" link. After that, follow the instructions above.

 3. Customer account, user ID, and password - What are these?

Each order processed by Share-it is linked to a customer account. Each customer account is unique and distinctive, and includes a unique user ID and password. Typically, the user ID is derived from the customer's e-mail address. The user ID for registered resellers and key accounts is a number sequence. The password is automatically generated by our system if you do not choose one yourself.

Your login information is important in two ways:

  1. You need it to log in to "My Account", a secure area in which you can view your order information online.
  2. Your login information enables you to place future orders more quickly and easily by retrieving your personal data.

Sometimes several customer accounts are set up for a single customer. This happens if you already have a customer account, but it was not used for your new order. By default, customers who have already ordered through our system have the option of ordering quickly and easily as a returning customer. To use this option, just log in with your user ID and password. There is no need to re-enter your personal data. If a publisher does not offer this function, the option of logging in as a returning customer will not be available when you order this publisher's products online. In this case, you will need to re-enter your data in the order form. An additional customer account will be set up for you automatically.

For technical and contractual reasons, we are unable to merge customer accounts.

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